Return address:

COLORMED s.c. (returns)
ul. Inowrocławska 12
88-170 Pakość
e-mail: zamowienia@colormed.pl
tel.: (+48) 665 001 085

1. To make a return, click "I want to return a product" at the bottom of our store page in the "My order" section.

2. Then follow the on-screen instructions.

3. At the third stage, you will be able to choose whether you want to make a return on your own or use the return shipment offered by the store (InPost Paczkomaty Quick Returns).

4. Instructions on how to send a package in a parcel locker can be found on the last page of the return form, which can be downloaded at the end of the return generation process (it is not necessary to have a printer to send the package).

Registered customers can also make a return after logging into their account by clicking "Your Account" at the top of the store page, then in the "Returns" section, selecting "add return".

The cost of return via InPost parcel locker is 9,83PLN. If you choose this option, the amount refunded by us will be reduced by PLN 9.83 PLN

Right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item.

To exercise the right of withdrawal, you must inform us, COLORMED s.c. , ul. Inowrocławska 12, 88-170 Pakość, zamowienia@colormed.pl, tel. (+48) 665 001 085 about your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form at the end of this page, but it is not mandatory. You can also download the printable form here: return form

To meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawing from the contract

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivering the goods (except for the additional costs resulting from the type of delivery chosen by you other than the least expensive type of standard delivery offered by us), immediately and in any case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. In the event of partial withdrawal from the contract and return of only part of the products delivered in one shipment, the cost of delivering the items to the Customer will not be refunded if it does not depend on the number of products ordered by the Customer, therefore the Customer would incur the same delivery cost by ordering only the products, that have not been returned.

Refunds will be made to the bank account number indicated by you, provided in the declaration of withdrawal from the contract, sent to us in an e-mail or sent to us together with the return. You will certainly not incur any additional costs related to the refund. We may withhold the refund until we receive the item or until you provide us with proof of its return, whichever occurs first.

Please send back or give us the item to the address of COLORMED s.c. , ul. Inowrocławska 12, 88-170 Pakość, immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the period of 14 days has expired. You will have to bear the direct cost of returning the item. You are only responsible for the decrease in the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item. The entrepreneur may return to the consumer the amount of the value of the goods reduced by the amount corresponding to the decrease in the value of the goods, which may be caused by poor handling of the goods, in a way other than necessary for to determine the characteristics, functionality and nature of the goods.

The consumer's right to withdraw from the contract is excluded in the case of:
• Agreements in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs.